Step 1: Login to the merchant portal.

Step 2: Choose the Payment gateway, then choose Transaction history.

Step 3: Choose the transaction which is refunded.

Step 4: Enter the amount to be refunded and the note information as shown below, then click on OK to proceed to create a refund request.

Step 5: To check the status of the refund request, choose the Payment gateway --> choose Refund request --> choose refund request need to check the status.

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