> For the complete documentation index, see [llms.txt](https://docs.neox.vn/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neox.vn/docs/payment-gateway/transaction-management/refund-on-portal.md).

# Refund on portal

**Step 1:** Login to the merchant portal.

**Step 2:** Choose the **Payment gateway,** then choose **Transaction history.**

**Step 3:** Choose the transaction which is refunded**.**

<figure><img src="/files/zAR7rHx7wRsw7h3wedUg" alt=""><figcaption></figcaption></figure>

**Step 4:** Enter the amount to be refunded and the note information as shown below, then click on **OK** to proceed to create a refund request.\\

<figure><img src="/files/iXoSWL0NmInfSKUum9FV" alt=""><figcaption></figcaption></figure>

**Step 5:** To check the status of the refund request, choose the **Payment gateway** --> choose **Refund request** --> choose refund request need to check the status.

<figure><img src="/files/RCVdgpodMUGxEMJSpHfg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/qA60WsN61W5nVblPUttd" alt=""><figcaption></figcaption></figure>