# Refund on portal

**Step 1:** Login to the  merchant portal.

**Step 2:** Choose the **Payment gateway,**  then choose  **Transaction history.**

**Step 3:** Choose the transaction which is refunded**.**

<figure><img src="https://content.gitbook.com/content/uIGO9I55gtHjY6deHGwV/blobs/DlPCRZ76BGVGNTuGGw5B/Screen%20Shot%202023-01-11%20at%202.43.07%20PM.png" alt=""><figcaption></figcaption></figure>

**Step 4:**  Enter the amount to be refunded and the note information as shown below, then click on **OK** to proceed to create a refund request.<br>

<figure><img src="https://content.gitbook.com/content/uIGO9I55gtHjY6deHGwV/blobs/KWxO0lexaAX0xXLDFSTP/Screen%20Shot%202023-01-11%20at%202.56.36%20PM.png" alt=""><figcaption></figcaption></figure>

**Step 5:** To check the status of the refund request, choose the **Payment gateway** --> choose  **Refund  request** --> choose refund request need to check the status.

<figure><img src="https://content.gitbook.com/content/uIGO9I55gtHjY6deHGwV/blobs/Xpy3uHUiVap9og0NreQQ/Screen%20Shot%202023-01-11%20at%203.06.56%20PM.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/uIGO9I55gtHjY6deHGwV/blobs/h1jPtDuQQWWdT5Muw0N9/Screen%20Shot%202023-01-11%20at%203.17.26%20PM.png" alt=""><figcaption></figcaption></figure>