# Refund on portal

**Step 1:** Login to the  merchant portal.

**Step 2:** Choose the **Payment gateway,**  then choose  **Transaction history.**

**Step 3:** Choose the transaction which is refunde&#x64;**.**

<figure><img src="https://1419689564-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFdTKNedABvGBtqJRHWA0%2Fuploads%2FQHmRmIypSBoUmqdZVu6y%2FScreen%20Shot%202023-01-11%20at%202.43.07%20PM.png?alt=media&#x26;token=f33be3a2-f91a-434a-821f-3f9356c0de9c" alt=""><figcaption></figcaption></figure>

**Step 4:**  Enter the amount to be refunded and the note information as shown below, then click on **OK** to proceed to create a refund request.\


<figure><img src="https://1419689564-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFdTKNedABvGBtqJRHWA0%2Fuploads%2FdiD1SrqJaAGTRQwsgpxB%2FScreen%20Shot%202023-01-11%20at%202.56.36%20PM.png?alt=media&#x26;token=9cc2a740-138c-460d-8279-c0fba8fe71ac" alt=""><figcaption></figcaption></figure>

**Step 5:** To check the status of the refund request, choose the **Payment gateway** --> choose  **Refund  request** --> choose refund request need to check the status.

<figure><img src="https://1419689564-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFdTKNedABvGBtqJRHWA0%2Fuploads%2FmCQ1tadbihChm0JowE3E%2FScreen%20Shot%202023-01-11%20at%203.06.56%20PM.png?alt=media&#x26;token=48d45198-befa-4575-ab23-2c79683f8f53" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1419689564-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFdTKNedABvGBtqJRHWA0%2Fuploads%2FFuhR3ulipdJjWLqU8g8W%2FScreen%20Shot%202023-01-11%20at%203.17.26%20PM.png?alt=media&#x26;token=15c0313e-a662-4195-a80f-663623a0fae4" alt=""><figcaption></figcaption></figure>
