# Refund on portal

**Step 1:** Login to the  merchant portal.

**Step 2:** Choose the **Payment gateway,**  then choose  **Transaction history.**

**Step 3:** Choose the transaction which is refunded**.**

<figure><img src="/files/zAR7rHx7wRsw7h3wedUg" alt=""><figcaption></figcaption></figure>

**Step 4:**  Enter the amount to be refunded and the note information as shown below, then click on **OK** to proceed to create a refund request.<br>

<figure><img src="/files/iXoSWL0NmInfSKUum9FV" alt=""><figcaption></figcaption></figure>

**Step 5:** To check the status of the refund request, choose the **Payment gateway** --> choose  **Refund  request** --> choose refund request need to check the status.

<figure><img src="/files/RCVdgpodMUGxEMJSpHfg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/qA60WsN61W5nVblPUttd" alt=""><figcaption></figcaption></figure>


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