> For the complete documentation index, see [llms.txt](https://docs.neox.vn/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neox.vn/docs/global/global-collections/refund-request-management.md).

# Refund Request Management

The Refund Request Management section covers the lifecycle of refund events within NeoX Global Collections. When a merchant initiates a refund against an incoming collection order, NeoX processes the reversal asynchronously and delivers status updates — including intermediate processing states and the final outcome — via webhook notifications. Merchants can use these events to keep their internal systems synchronized with the true state of each refund, from initiation through to confirmed success or failure.

## In This Section

| Page                                                                            | Description                                             |
| ------------------------------------------------------------------------------- | ------------------------------------------------------- |
| [Webhook](/docs/global/global-collections/refund-request-management/webhook.md) | Refund event webhook payload reference and sample data. |