Refund Request Management
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The Refund Request Management section covers the lifecycle of refund events within NeoX Global Collections. When a merchant initiates a refund against an incoming collection order, NeoX processes the reversal asynchronously and delivers status updates — including intermediate processing states and the final outcome — via webhook notifications. Merchants can use these events to keep their internal systems synchronized with the true state of each refund, from initiation through to confirmed success or failure.
Refund event webhook payload reference and sample data.
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