Reconciliation

Reconciliation is the periodic process by which NeoX matches the merchant's successful cross-border collection transactions against the funds confirmed by the partner banking network, producing a verified reconciliation report per currency.

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Reconciliation period

• The merchant has a reconciliation period (T) with a start time, both configured by NeoX.

• A reconciliation is produced only when the merchant has at least one successful collection transaction in the period.

Example: if (T) is 3 days starting on the 10th of the month, all collection transactions that became successful between the 10th and the 13th are reconciled on the 13th.

What a reconciliation contains

Each reconciliation record groups settled collection transactions and reports, per currency:

• The list of matched collection transactions and their collectionOrderId.

• The gross collected amount and the NeoX service fees.

• The net reconciled amount available for the next stage (settlement).

• The reconciliation status and the reconciliation code used for grouping.

Collection transactions backed by a registered Trade Order are reconciled against that commercial contract; transactions awaiting payer information or supplementary material are held until the merchant supplies the missing data via the Collection APIs.

Multi-currency note

Because Global Collections accounts hold balances in several currencies, reconciliation is performed independently per currency. A merchant collecting in USD, EUR, and HKD receives a separate reconciliation result for each.

Viewing reconciliation reports

To view reconciliation reports, log in to the Merchant Portal, choose the Global Collections service, then open Reconciliation report. Reports can be filtered by date range, currency, and reconciliation code.

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The next stage after a successful reconciliation is Settlement.