Refund Request APIs

Refund Request APIs provide merchants with the ability to initiate and track the return of collected funds back to the original payer when a transaction needs to be reversed. By leveraging NeoX Global Collections' refund infrastructure, merchants can manage refund lifecycles programmatically without manual intervention, ensuring a seamless experience for both the merchant and the end customer.

By integrating with these APIs, organizations can:

• Initiate refunds programmatically: Submit a refund request against any settled collection order using a single API call, specifying who bears the refund transfer fee.

• Track refund outcomes asynchronously: Receive real-time refund status updates via the REFUND webhook event, eliminating the need for constant polling.

• Monitor collection order state: Observe refund progress directly on the related collection order, which transitions through REFUND_PROCESS and REFUND_SUCCESS states as the refund progresses.

• Ensure idempotent operations: Use a merchant-generated requestId (UUID) on every refund submission to safely retry requests without creating duplicate refunds.

In essence, Refund Request APIs empower you to automate the full refund lifecycle — from initiation through final settlement confirmation — within your existing payments workflow.

Available Endpoints

Endpoint	Method	Description
Create Refund Request	POST	Initiate a refund for an incoming collection order.