> For the complete documentation index, see [llms.txt](https://docs.neox.vn/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neox.vn/docs/global/global-collections/integration/refund-requests.md).

# Refund Request APIs

**Refund Request APIs** provide merchants with the ability to initiate and track the return of collected funds back to the original payer when a transaction needs to be reversed. By leveraging NeoX Global Collections' refund infrastructure, merchants can manage refund lifecycles programmatically without manual intervention, ensuring a seamless experience for both the merchant and the end customer.

By integrating with these APIs, organizations can:

* **Initiate refunds programmatically:** Submit a refund request against any settled collection order using a single API call, specifying who bears the refund transfer fee.
* **Track refund outcomes asynchronously:** Receive real-time refund status updates via the `REFUND` webhook event, eliminating the need for constant polling.
* **Monitor collection order state:** Observe refund progress directly on the related collection order, which transitions through `REFUND_PROCESS` and `REFUND_SUCCESS` states as the refund progresses.
* **Ensure idempotent operations:** Use a merchant-generated `requestId` (UUID) on every refund submission to safely retry requests without creating duplicate refunds.

In essence, **Refund Request APIs** empower you to automate the full refund lifecycle — from initiation through final settlement confirmation — within your existing payments workflow.

## Available Endpoints

| Endpoint                                                                                                          | Method | Description                                         |
| ----------------------------------------------------------------------------------------------------------------- | ------ | --------------------------------------------------- |
| [Create Refund Request](/docs/global/global-collections/integration/refund-requests/api-create-refund-request.md) | POST   | Initiate a refund for an incoming collection order. |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.neox.vn/docs/global/global-collections/integration/refund-requests.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.